Integrating ChatGPT chatbot into a hospital website
This project presents the development and integration of a ChatGPT-based chatbot system and a chatbot management system into the UTAR Hospital website to improve user interactions, especially for patients, visitors, and hospital staff. As most healthcare platforms begin to get covered by AI, this...
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| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2025
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| Online Access: | http://eprints.utar.edu.my/7138/1/fyp_CS_2025_NWH.pdf http://eprints.utar.edu.my/7138/ |
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| Summary: | This project presents the development and integration of a ChatGPT-based chatbot
system and a chatbot management system into the UTAR Hospital website to improve
user interactions, especially for patients, visitors, and hospital staff. As most
healthcare platforms begin to get covered by AI, this chatbot system has been
designed and developed in such a way to make the dissemination of information
easier, provide accurate healthcare guidance, and lighten the workload for healthcare
workers by reducing administrative work. By customizing the behavior of ChatGPT
through domain-specific prompt engineering, the chatbot delivers real-time responses
to common hospital-related queries without requiring fine-tuning the model. A userfriendly interface has been developed and integrated into the UTAR Hospital website
to improve accessibility, user experience, and operational efficiency. The chatbot
system was further improved with a management interface that allows hospital
administrators to oversee live conversations, customize chatbot responses, manage
datasets, adjust the chatbox appearance, and control chatbot behaviour through rolebased access. Moreover, system testing confirmed that the chatbot performed reliably
in providing multilingual replies, accurate doctor and service information, and
effective admin monitoring. This combination reduces administrative workload,
improves user experience, and supports UTAR Hospital’s digital transformation
efforts. |
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