Organisational factors affecting employee engagement in the service industry in Malaysia
This study is structured into five chapters, each offering a different perspective. These chapters cover the research overview, literature review, research methodology, data analysis, discussion, implications and conclusion of the study. The research explores explicitly how factors such as the super...
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| Main Authors: | , , |
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| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2024
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| Subjects: | |
| Online Access: | http://eprints.utar.edu.my/596/1/Yap_Yi_Wen.pdf http://eprints.utar.edu.my/596/ |
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| _version_ | 1833427778037350400 |
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| author | Yap, Yi Wen Wong, Wen Lin Fung, Xin Ming |
| author_facet | Yap, Yi Wen Wong, Wen Lin Fung, Xin Ming |
| author_sort | Yap, Yi Wen |
| building | UTAR Library |
| collection | Institutional Repository |
| content_provider | Universiti Tunku Abdul Rahman |
| content_source | UTAR Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This study is structured into five chapters, each offering a different perspective. These chapters cover the research overview, literature review, research methodology, data analysis, discussion, implications and conclusion of the study. The research explores explicitly how factors such as the supervisor support, organisational trust, and worklife balance influence employee engagement in Malaysian service industry. To support our investigation, we reviewed various past studies and collected new data from over 387 respondents through survey questionnaires. Our focus was on understanding the impact of these factors on employee engagement and how they influence the relationship between the independent and dependent variables. We employed multiple analytical methods to interpret the results. Towards the end of the paper, we provide several practical recommendations for future research and discuss the limitations we faced during our study. Additionally, an example of the survey questionnaire used for data collection is included in the appendix. |
| format | Final Year Project / Dissertation / Thesis |
| id | my-utar-eprints.596 |
| institution | Universiti Tunku Abdul Rahman |
| publishDate | 2024 |
| record_format | eprints |
| spelling | my-utar-eprints.5962025-01-24T03:02:49Z Organisational factors affecting employee engagement in the service industry in Malaysia Yap, Yi Wen Wong, Wen Lin Fung, Xin Ming HM Sociology HT Communities. Classes. Races This study is structured into five chapters, each offering a different perspective. These chapters cover the research overview, literature review, research methodology, data analysis, discussion, implications and conclusion of the study. The research explores explicitly how factors such as the supervisor support, organisational trust, and worklife balance influence employee engagement in Malaysian service industry. To support our investigation, we reviewed various past studies and collected new data from over 387 respondents through survey questionnaires. Our focus was on understanding the impact of these factors on employee engagement and how they influence the relationship between the independent and dependent variables. We employed multiple analytical methods to interpret the results. Towards the end of the paper, we provide several practical recommendations for future research and discuss the limitations we faced during our study. Additionally, an example of the survey questionnaire used for data collection is included in the appendix. 2024-06 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/596/1/Yap_Yi_Wen.pdf Yap, Yi Wen and Wong, Wen Lin and Fung, Xin Ming (2024) Organisational factors affecting employee engagement in the service industry in Malaysia. Final Year Project, UTAR. http://eprints.utar.edu.my/596/ |
| spellingShingle | HM Sociology HT Communities. Classes. Races Yap, Yi Wen Wong, Wen Lin Fung, Xin Ming Organisational factors affecting employee engagement in the service industry in Malaysia |
| title | Organisational factors affecting employee engagement in the service industry in Malaysia |
| title_full | Organisational factors affecting employee engagement in the service industry in Malaysia |
| title_fullStr | Organisational factors affecting employee engagement in the service industry in Malaysia |
| title_full_unstemmed | Organisational factors affecting employee engagement in the service industry in Malaysia |
| title_short | Organisational factors affecting employee engagement in the service industry in Malaysia |
| title_sort | organisational factors affecting employee engagement in the service industry in malaysia |
| topic | HM Sociology HT Communities. Classes. Races |
| url | http://eprints.utar.edu.my/596/1/Yap_Yi_Wen.pdf http://eprints.utar.edu.my/596/ |
| url_provider | http://eprints.utar.edu.my |