Building loyalty through satisfaction: Costa coffee self service vending machine
The purpose of this empirical study is to investigate the satisfaction and loyalty of customers towards the use of Costa Coffee Self Service Vending Machine. In this research, questionnaires were adapted and the data of 300 respondents have been collected. However, after filtering, only 250 set of q...
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| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2023
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| Online Access: | http://eprints.utar.edu.my/5668/1/LIM_ZHI_QIAN.pdf http://eprints.utar.edu.my/5668/ |
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| _version_ | 1833428910940880896 |
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| author | Lim, Zhi Qian |
| author_facet | Lim, Zhi Qian |
| author_sort | Lim, Zhi Qian |
| building | UTAR Library |
| collection | Institutional Repository |
| content_provider | Universiti Tunku Abdul Rahman |
| content_source | UTAR Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | The purpose of this empirical study is to investigate the satisfaction and loyalty of customers towards the use of Costa Coffee Self Service Vending Machine. In this research, questionnaires were adapted and the data of 300 respondents have been collected. However, after filtering, only 250 set of questionnaires are qualified to conduct the research. Data analysis was done by using SPSS software. The results from this research shown that most of the variables significant with satisfaction and loyalty, but only one independent variable namely convenience (C) does not have significant relationship on satisfaction loyalty towards the Costa Coffee Self Service Vending Machine. The results proved that convenience (C) does not indirectly affect the loyalty towards Costa Coffee Self Service Vending Machine even there is a presence of mediator variable (Satisfaction). This study makes a valuable reference contribution to the current literature on coffee retailers and also marketing teams especially for Costa Coffee by performing a set of symmetric analysis methods to assess Costa coffee lovers’s expectations and responses. |
| format | Final Year Project / Dissertation / Thesis |
| id | my-utar-eprints.5668 |
| institution | Universiti Tunku Abdul Rahman |
| publishDate | 2023 |
| record_format | eprints |
| spelling | my-utar-eprints.56682023-07-06T14:01:37Z Building loyalty through satisfaction: Costa coffee self service vending machine Lim, Zhi Qian HD Industries. Land use. Labor The purpose of this empirical study is to investigate the satisfaction and loyalty of customers towards the use of Costa Coffee Self Service Vending Machine. In this research, questionnaires were adapted and the data of 300 respondents have been collected. However, after filtering, only 250 set of questionnaires are qualified to conduct the research. Data analysis was done by using SPSS software. The results from this research shown that most of the variables significant with satisfaction and loyalty, but only one independent variable namely convenience (C) does not have significant relationship on satisfaction loyalty towards the Costa Coffee Self Service Vending Machine. The results proved that convenience (C) does not indirectly affect the loyalty towards Costa Coffee Self Service Vending Machine even there is a presence of mediator variable (Satisfaction). This study makes a valuable reference contribution to the current literature on coffee retailers and also marketing teams especially for Costa Coffee by performing a set of symmetric analysis methods to assess Costa coffee lovers’s expectations and responses. 2023 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/5668/1/LIM_ZHI_QIAN.pdf Lim, Zhi Qian (2023) Building loyalty through satisfaction: Costa coffee self service vending machine. Final Year Project, UTAR. http://eprints.utar.edu.my/5668/ |
| spellingShingle | HD Industries. Land use. Labor Lim, Zhi Qian Building loyalty through satisfaction: Costa coffee self service vending machine |
| title | Building loyalty through satisfaction: Costa coffee self service vending machine |
| title_full | Building loyalty through satisfaction: Costa coffee self service vending machine |
| title_fullStr | Building loyalty through satisfaction: Costa coffee self service vending machine |
| title_full_unstemmed | Building loyalty through satisfaction: Costa coffee self service vending machine |
| title_short | Building loyalty through satisfaction: Costa coffee self service vending machine |
| title_sort | building loyalty through satisfaction: costa coffee self service vending machine |
| topic | HD Industries. Land use. Labor |
| url | http://eprints.utar.edu.my/5668/1/LIM_ZHI_QIAN.pdf http://eprints.utar.edu.my/5668/ |
| url_provider | http://eprints.utar.edu.my |