Stay or switch: the influence of perceived service recovery on customer satisfaction
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| Main Authors: | , , , |
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| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf http://eprints.utar.edu.my/2897/ |
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| _version_ | 1833428253785718784 |
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| author | Loke, Chee Kian Yong, Carven Kah Ven Lim, Yong Jun Tiong, Siew Ting |
| author_facet | Loke, Chee Kian Yong, Carven Kah Ven Lim, Yong Jun Tiong, Siew Ting |
| author_sort | Loke, Chee Kian |
| building | UTAR Library |
| collection | Institutional Repository |
| content_provider | Universiti Tunku Abdul Rahman |
| content_source | UTAR Institutional Repository |
| continent | Asia |
| country | Malaysia |
| format | Final Year Project / Dissertation / Thesis |
| id | my-utar-eprints.2897 |
| institution | Universiti Tunku Abdul Rahman |
| publishDate | 2018 |
| record_format | eprints |
| spelling | my-utar-eprints.28972019-04-10T06:43:48Z Stay or switch: the influence of perceived service recovery on customer satisfaction Loke, Chee Kian Yong, Carven Kah Ven Lim, Yong Jun Tiong, Siew Ting HB Economic Theory 2018-04-09 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf Loke, Chee Kian and Yong, Carven Kah Ven and Lim, Yong Jun and Tiong, Siew Ting (2018) Stay or switch: the influence of perceived service recovery on customer satisfaction. Final Year Project, UTAR. http://eprints.utar.edu.my/2897/ |
| spellingShingle | HB Economic Theory Loke, Chee Kian Yong, Carven Kah Ven Lim, Yong Jun Tiong, Siew Ting Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_full | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_fullStr | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_full_unstemmed | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_short | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_sort | stay or switch: the influence of perceived service recovery on customer satisfaction |
| topic | HB Economic Theory |
| url | http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf http://eprints.utar.edu.my/2897/ |
| url_provider | http://eprints.utar.edu.my |