The relationship between service quality and customer satisfaction: An empirical study in banking industry
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| Main Authors: | , , , , |
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| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.utar.edu.my/1040/1/BF%2D2013%2D1005121%2D1.pdf http://eprints.utar.edu.my/1040/ |
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| _version_ | 1833427858557501440 |
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| author | Goh, Phei San Kow, Wen Yi Lee, Yew Chong Loh, Woen Ni Sam, Kar Hong |
| author_facet | Goh, Phei San Kow, Wen Yi Lee, Yew Chong Loh, Woen Ni Sam, Kar Hong |
| author_sort | Goh, Phei San |
| building | UTAR Library |
| collection | Institutional Repository |
| content_provider | Universiti Tunku Abdul Rahman |
| content_source | UTAR Institutional Repository |
| continent | Asia |
| country | Malaysia |
| format | Final Year Project / Dissertation / Thesis |
| id | my-utar-eprints.1040 |
| institution | Universiti Tunku Abdul Rahman |
| publishDate | 2013 |
| record_format | eprints |
| spelling | my-utar-eprints.10402014-04-18T04:33:13Z The relationship between service quality and customer satisfaction: An empirical study in banking industry Goh, Phei San Kow, Wen Yi Lee, Yew Chong Loh, Woen Ni Sam, Kar Hong HG Finance 2013-04-18 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/1040/1/BF%2D2013%2D1005121%2D1.pdf Goh, Phei San and Kow, Wen Yi and Lee, Yew Chong and Loh, Woen Ni and Sam, Kar Hong (2013) The relationship between service quality and customer satisfaction: An empirical study in banking industry. Final Year Project, UTAR. http://eprints.utar.edu.my/1040/ |
| spellingShingle | HG Finance Goh, Phei San Kow, Wen Yi Lee, Yew Chong Loh, Woen Ni Sam, Kar Hong The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_full | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_fullStr | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_full_unstemmed | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_short | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_sort | relationship between service quality and customer satisfaction: an empirical study in banking industry |
| topic | HG Finance |
| url | http://eprints.utar.edu.my/1040/1/BF%2D2013%2D1005121%2D1.pdf http://eprints.utar.edu.my/1040/ |
| url_provider | http://eprints.utar.edu.my |