Exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform
“Government as a Platform” (GaaP) has been widely accepted. However, a government alone cannot ensure the establishment and smooth operation of digital service platforms. Therefore, this study aims to explore the role of different stakeholders and their collaboration mechanisms concerning the establ...
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| Format: | Article |
| Language: | en |
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Penerbit Universiti Kebangsaan Malaysia
2025
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| Online Access: | http://journalarticle.ukm.my/26204/1/486-497%20-.pdf http://journalarticle.ukm.my/26204/ http://ejournal.ukm.my/ebangi/index |
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| author | Zhao, Lin Sity Daud, Mohd Rizal Yaakop, |
| author_facet | Zhao, Lin Sity Daud, Mohd Rizal Yaakop, |
| author_sort | Zhao, Lin |
| building | Tun Sri Lanang Library |
| collection | Institutional Repository |
| content_provider | Universiti Kebangsaan Malaysia |
| content_source | UKM Journal Article Repository |
| continent | Asia |
| country | Malaysia |
| description | “Government as a Platform” (GaaP) has been widely accepted. However, a government alone cannot ensure the establishment and smooth operation of digital service platforms. Therefore, this study aims to explore the role of different stakeholders and their collaboration mechanisms concerning the establishment and operation of a digital service platform. Using the “Zhenghaoban” digital service platform on healthcare in Zhengzhou, China, as a case, this study finds four factors that facilitate the collaboration among the government, enterprises, social organizations and health sectors. The four factors are the strong planning and collaborative capability of the government; good integration capability of policy, technology and services of health sectors; strong capability in technology integration, innovation and security protection of enterprises; good facilitating and coordinating capabilities of social organizations. This grounded theory study contributes to the literature on government digital service platforms by proposing a collaborative multi-stakeholder model, offering practical insights for local e-governments seeking to enhance their governance capacity through diverse digital platforms. |
| format | Article |
| id | my-ukm.journal.26204 |
| institution | Universiti Kebangsaan Malaysia |
| language | en |
| publishDate | 2025 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| record_format | eprints |
| spelling | my-ukm.journal.262042025-11-17T08:23:14Z http://journalarticle.ukm.my/26204/ Exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform Zhao, Lin Sity Daud, Mohd Rizal Yaakop, “Government as a Platform” (GaaP) has been widely accepted. However, a government alone cannot ensure the establishment and smooth operation of digital service platforms. Therefore, this study aims to explore the role of different stakeholders and their collaboration mechanisms concerning the establishment and operation of a digital service platform. Using the “Zhenghaoban” digital service platform on healthcare in Zhengzhou, China, as a case, this study finds four factors that facilitate the collaboration among the government, enterprises, social organizations and health sectors. The four factors are the strong planning and collaborative capability of the government; good integration capability of policy, technology and services of health sectors; strong capability in technology integration, innovation and security protection of enterprises; good facilitating and coordinating capabilities of social organizations. This grounded theory study contributes to the literature on government digital service platforms by proposing a collaborative multi-stakeholder model, offering practical insights for local e-governments seeking to enhance their governance capacity through diverse digital platforms. Penerbit Universiti Kebangsaan Malaysia 2025-05 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/26204/1/486-497%20-.pdf Zhao, Lin and Sity Daud, and Mohd Rizal Yaakop, (2025) Exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform. e-Bangi Journal of Social Sciences and Humanities, 22 (2). pp. 486-497. ISSN 1823-884x http://ejournal.ukm.my/ebangi/index |
| spellingShingle | Zhao, Lin Sity Daud, Mohd Rizal Yaakop, Exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform |
| title | Exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform |
| title_full | Exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform |
| title_fullStr | Exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform |
| title_full_unstemmed | Exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform |
| title_short | Exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform |
| title_sort | exploring a collaborative model using grounded theory: a case study of a digital healthcare service platform |
| url | http://journalarticle.ukm.my/26204/1/486-497%20-.pdf http://journalarticle.ukm.my/26204/ http://ejournal.ukm.my/ebangi/index |
| url_provider | http://journalarticle.ukm.my/ |