Analisis kepentingan-prestasi perkhidmatan Northport, Klang
This research was done to identify and assess the key determinants of service quality and the level of quality service from customer’s perception offered by Northport, Klang. The literature review identified eight important service quality factors in a port. Data for this research were collected...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
Penerbit ukm
2007
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| Online Access: | http://journalarticle.ukm.my/1837/ http://www.ukm.my/~ppsmfst/jqma/index.html |
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