An empirical test of TQM in public service sector and its impact on customer satisfaction
This article is based on the result of a TQM study aimed at investigating the relationship between TQM and customer satisfaction, as well as the strength of their manifest indicators. Several studies have proven that TQM practices have a significant positive impact on organizational performances....
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| Format: | Article |
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Penerbit ukm
2005
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| Online Access: | http://journalarticle.ukm.my/1802/ http://www.ukm.my/~ppsmfst/jqma/index.html |
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