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    A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments

    A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments by Umar, Muhammad Akilu, Kasim, Rozilah, Martin, David, Abubakar, Muhammad, Umar, Muhammad Bello, Ahmed, Tanko Husseini

    Published 2018
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