Search Results - Sam, Kar Hong

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    The relationship between service quality and customer satisfaction: An empirical study in banking industry

    The relationship between service quality and customer satisfaction: An empirical study in banking industry by Goh, Phei San, Kow, Wen Yi, Lee, Yew Chong, Loh, Woen Ni, Sam, Kar Hong

    Published 2013
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    Final Year Project / Dissertation / Thesis
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