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    The relationship between e-service quality and ease of use on customer relationship management (CRM) performance: An empirical investigation in Jordan mobile phone services

    The relationship between e-service quality and ease of use on customer relationship management (CRM) performance: An empirical investigation in Jordan mobile phone services by Wahab, Samsudin, Momani, Kaled, Mohd Noor, Nor Azila

    Published 2010
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