Search Results - Loke, Chee Kian

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    Stay or switch: the influence of perceived service recovery on customer satisfaction

    Stay or switch: the influence of perceived service recovery on customer satisfaction by Loke, Chee Kian, Yong, Carven Kah Ven, Lim, Yong Jun, Tiong, Siew Ting

    Published 2018
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    Final Year Project / Dissertation / Thesis
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