Search Results - Lee , Poi Woon

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    Memahami kehendak pelanggan perkhidmatan bas awam menggunakan SERVQUAL dan model Kano

    Memahami kehendak pelanggan perkhidmatan bas awam menggunakan SERVQUAL dan model Kano by Liong, Choong Yeun, Zainol Mustafa, Wan Norsiah Mohamed, Lee , Poi Woon

    Published 2007
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