Search Results - Lee, Shin Ying

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  1. 1
    Service quality attributes of group package tour guides in Malaysia.

    Service quality attributes of group package tour guides in Malaysia. by Lee, Shin Ying, Ab. Aziz, Yuhanis

    Published 2013
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  2. 2
    Readings on hospitality and tourism issues

    Readings on hospitality and tourism issues

    Published 2013
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  3. 3
    The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours

    The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours by Lee, Shin Ying, Abdul Aziz, Yuhanis, Md Sidin, Samsinar, Saleh, Rosli

    Published 2014
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  4. 4
    Tourism demand analysis : determining complimentary destinations for collaborative agreements between ASEAN countries.

    Tourism demand analysis : determining complimentary destinations for collaborative agreements between ASEAN countries. by Pang, Looi Fai, Lee, Chin

    Published 2013
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  5. 5
    Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.

    Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. by Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin

    Published 2013
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  6. 6
    Effect of gastronomy experience on overall satisfaction : differences between backpackers and mass tourist in Malaysia.

    Effect of gastronomy experience on overall satisfaction : differences between backpackers and mass tourist in Malaysia. by Babolian Hendijani, Roozbeh, Sambasivan, Murali, Ng, Siew Imm, Boo, Huey Chern

    Published 2013
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