Search Results - Imrie, Brian C. *

  • Showing 1 - 5 results of 5
Refine Results
  1. 1
    Customer loyalty in financial services from a service-dominant logic perspective

    Customer loyalty in financial services from a service-dominant logic perspective by Kat, Mui Ling *, Imrie, Brian C. *

    Published 2012
    Get full text
    Get full text
    Conference or Workshop Item
    Save to List
    Saved in:
  2. 2
    Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty

    Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty by Cheng, Boon Liat, Shaheen, Mansori, Gan, Chin Chuan, Imrie, Brian C.

    Published 2017
    Get full text
    Get full text
    Article
    Save to List
    Saved in:
  3. 3
    Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty

    Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty by Cheng, Boon Liat *, Mansori, Shaheen, Gan, Chin Chuan *, Imrie, Brian C. *

    Published 2017
    Get full text
    Get full text
    Article
    Save to List
    Saved in:
  4. 4
    Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry

    Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry by Cheng, Boon Liat *, Gan, Chin Chuan *, Imrie, Brian C., Shaheen, M.

    Published 2019
    Get full text
    Get full text
    Get full text
    Article
    Save to List
    Saved in:
  5. 5
    The influence of social capital on service quality evaluation

    The influence of social capital on service quality evaluation by Imrie, Brian C. *

    Published 2013
    Get full text
    Get full text
    Article
    Save to List
    Saved in:

Search Tools: