Dimensions to measure service quality in private higher education institutions.
Service quality has become an important component of businesses in the service industries across the world. The educational services sector has gone through drastic changes over the decades in realising the vision and mission towards achieving the highest service quality standards to meet its growin...
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| 格式: | Article |
| 语言: | English |
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National Higher Education Research Institute, Universiti Sains Malaysia
2011
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| 在线阅读: | http://eprints.usm.my/34839/1/BULLETIN_17_PART_3.pdf http://eprints.usm.my/34839/ |
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