Sharif, N. (2010). Public perception of service recovery and its effect on service recovery satisfaction, trust and word of mouth: The case of complainants from the local authorities in Selangor / Norizan Sharif.
シカゴスタイル引用形Sharif, Norizan. Public Perception of Service Recovery and Its Effect On Service Recovery Satisfaction, Trust and Word of Mouth: The Case of Complainants From the Local Authorities in Selangor / Norizan Sharif. 2010.
MLA引用形式Sharif, Norizan. Public Perception of Service Recovery and Its Effect On Service Recovery Satisfaction, Trust and Word of Mouth: The Case of Complainants From the Local Authorities in Selangor / Norizan Sharif. 2010.
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