A multivariate analysis on the impact of service quality determinants on customer satisfaction
This study attempts to throw some more light on the relationship between service quality determinants and customer satisfaction. The relationship between service quality and customer satisfaction has been discussed considerable in the past several years in business and academia alike. Several stu...
Saved in:
| Main Authors: | , |
|---|---|
| 格式: | Article |
| 出版: |
Penerbit ukm
2006
|
| 在线阅读: | http://journalarticle.ukm.my/1817/ http://www.ukm.my/~ppsmfst/jqma/index.html |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|